Policies
At Organic Bath & Body our customers are our most important asset. Your satisfaction is everything to us. At Organic Bath & Body your satisfaction is 100% Guaranteed. If you are not satisfied, we are not satisfied.
SHIPPING
All customary orders are usually shipped within 24-48 hours during working days Monday through Friday except holidays. Although we try to keep all items in stock, there are occasions where an item is out of stock. We apologize for the inconvenience. We usually ship UPS Ground unless you request another method. Freight charges are calculated by the weight and quantity of parcels.
DEFECTIVE ITEMS
All claims for defective merchandise must reported via email or phone immediately.
DAMAGED PRODUCTS
Our packaging department puts their best efforts forth to insure all items are packaged safely, but unfortunately delivery damages can occur. Please call or email mail us immediately to report any damages. You must save all packing material and boxes for claims inspection unless we indicate otherwise.
PAYMENT METHODS
Organic Bath & Body accepts VISA, MasterCard, Discover card, & American Express and most Debit cards. We also will accept prepayment via personal or company check or money order. All checks must have proper information posted on them. Checks and money orders will have to be deposited and cleared for payment before an order is shipped. This could take up to 10 business days. You must call these types of orders into our office. All payments and information are secure.
SECURITY
All transactions via our shopping cart are secure. All credit card purchases via phone are not kept in a computer.
PRIVACY
Organic Bath & Body keeps all customer information private. We do not sell any mailing lists or share any information. Credit card information is not stored in a computer.
RETURN POLICY
All returns must be authorized by a Customer Service Representative either via email or phone in advance. Please contact us at 248-246-6391 or sales@organicbathbody.com.